Job Position: Patient Relationship Executive (Receptionist)
Job Type: Full Time, Onsite
Qualification: BA / BSc / HND
Experience: 2 Years
Location: Lagos
Job Field: Customer Care, Medical / Healthcare
Salary Range: ₦100,000 – ₦150,000 monthly

About Skipper Eye-Q Hospital

Skipper Eye-Q Speciality Eye Hospital is an international eye care brand with a strong reputation for quality and patient-focused service.

It runs a growing network of 42 eye hospitals across India and Nigeria, and it continues to expand because of its commitment to modern treatments and compassionate care.

The hospital offers a wide range of eye health services, and it aims to provide affordable, reliable, and advanced solutions for patients of different ages.

Through continuous innovation, it has built a system that places patient comfort, safety, and satisfaction at the center of every visit.

Because of this focus, the hospital needs professionals who understand the importance of smooth communication, timely service, and a friendly atmosphere.

One of the key roles that supports this mission is the Patient Relationship Executive.

This position helps in improving the entire patient experience, from the moment someone arrives at the front desk to the moment they complete their treatment.

Job Overview

A Patient Relationship Executive plays an important role in creating a welcoming and organized environment for patients.

Since patients come with different needs, questions, and concerns, this position helps guide them with clarity and patience.

The job involves improving the overall patient journey by offering accurate information, ensuring smooth appointments, and maintaining effective communication between patients and medical staff.

The position also requires someone who can manage records with care, because these records help doctors make informed decisions.

Beyond that, the role supports the daily workflow of the hospital by coordinating schedules, assisting patients with billing, and helping doctors manage their time.

As a result, this job directly contributes to better patient satisfaction and smoother hospital operations.

Job Responsibilities

This role comes with several responsibilities that ensure the hospital runs efficiently. Here are the key responsibilities explained in simple and clear language:

1. Documentation of patients’ records:

The executive records patients’ information correctly so that doctors can access accurate details at all times.

2. Updating and maintaining patients’ records:

Records change often, so the executive updates them quickly to help the hospital keep clean and organized data.

3. Managing communication between patients and doctors:

The executive explains messages clearly, guides patients on what to expect, and ensures that doctors receive important updates on time.

4. Maintaining records of appointments for medical personnel:

Smooth scheduling helps patients get timely attention, so the executive tracks and organizes all appointment bookings.

5. Assisting medical personnel in planning their schedules:

By coordinating available times, the executive helps doctors know what their day looks like and how to prepare.

6. Carrying out other duties as assigned:

The hospital environment changes, so the executive may take on new tasks when needed to support smooth operations.

These responsibilities require someone who pays attention to detail, communicates well, and handles pressure calmly.

Requirements

Below are the requirements written in a clear and straight-forward way so they can be easily used as bullet points:

• Candidates should have an HND or B.Sc Degree with 2 to 3 years of relevant work experience.
• Ability to attend to patients politely and complete their entries correctly.
• Ability to handle patient billing with accuracy.
• Strong computer skills and confidence in using digital tools.
• Must live within the Festac-Town axis.

These requirements help the hospital choose someone who can blend easily into the system and handle the daily activities of the front desk without stress.

Why This Role Matters

A hospital depends on more than doctors and equipment. Patients need reassurance, good communication, and smooth processes.

This role brings all these parts together. A Patient Relationship Executive helps reduce delays, prevents confusion, and creates a smooth flow that benefits everyone involved.

When patients feel welcomed and guided, they feel more satisfied, and this increases trust in the hospital.

In addition, this role strengthens the connection between the medical team and the people they serve. Doctors rely on accurate information, and patients rely on clear guidance.

Since this role sits in the middle, it ensures that communication remains simple, quick, and dependable.

Skills That Improve Performance

There are several skills that make this job easier and more effective. Strong communication helps when guiding patients or explaining information.

Good organization helps when arranging appointments or updating records. A calm and friendly attitude helps when dealing with patients who may feel stressed or worried.

Computer skills are also essential because hospitals use digital systems for records, billing, and scheduling.

Since these systems must remain accurate, the ability to use them correctly improves the overall hospital experience.

Why You Should Consider This Position

This role offers a chance to work in a respected international hospital. It gives you the opportunity to help people daily and build strong professional experience in the healthcare field.

With steady interaction between patients and medical staff, you gain skills that remain valuable throughout your career.

In addition, the hospital provides a structured environment where you can grow, learn modern systems, and become more confident in customer service, communication, and record management.

As you gain experience, you also open doors to more advanced roles in healthcare administration.

The salary range makes the position attractive, and working in a reputable medical setting offers stability.

Since the hospital values teamwork, you will work with professionals who support and guide one another. This helps you build a strong foundation for long-term growth.